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Warranty Policy

 
 
Step1:When you receive the goods, please inspection in detail within one week. If any problems, please claim it immediately.  
 
Step2:If any claims occurred, please send the warranty claims information followed to our after sales people by email sales@shadoweg.com , we will analyze and work out the best solution to satisfy you within one working day。 
Necessary warranty claims information:
 
1. Pictures or video 
2. Serial number on the warranty card and Inv. NO or PI.NO 
3. Problem description 
 
Step3: Offer technical assistance or send the replacement parts
 
Step4: Chase the claims solution until you are fully satisfied.
 
Warranty Time : One year after your receiving the products.
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